Glint

Owned by Jakub Mormul (Unlicensed)
Last updated: Mar 12, 2020 by Mateusz Zajac (Unlicensed)
6 min read

This tool has solely been researched by the WilsonHCG Innovation team.

Summary


Most organizations want to create a work environment that helps their employees succeed, but they struggle to translate employee feedback into timely, effective action.

At Glint, we recognized that a new approach was needed — one that truly helped leaders respond. Everything we do is designed to help people-driven organizations increase employee engagement, develop their people, and improve results.

Glint is in the business of people. We know that great companies are fueled by great cultures, and great cultures are built by great teams. We’re obsessed with building a happy, thriving team because our people not only power the Glint culture but also build products and experiences that help power organizational cultures around the world.

Our mission is to help people be happier and more successful at work — and we’re living that mission every day at Glint. We are a group of fun, smart, and passionate people who build things that matter. Come join us!


Employee Engagement 

  • The health of your organization can be difficult to assess and improve. What if your leaders had deep visibility into employee engagement, the insight to focus on what's most important, and the guidance to take effective action?
  • Glint gives HR teams, leaders, and managers on-demand access to employee feedback, surfacing insights that help you focus on engagement issues across a global, diverse workforce. It is uniquely designed to overcome the typical barriers to action by guiding leaders and managers through the process of strengthening engagement and driving results.
  • Glint pulse surveys gather powerful data in no time, providing actionable results in real time. Use Glint's standard questions based on proven engagement drivers or add your own. Confidential pulses take just minutes to complete and update to Glint instantly.
  • Interactive dashboards display a holistic breakdown of an entire organization's health, identify areas that need attention and allow users to drill down into data as deep as they want. Your leaders all see the engagement results specific to their roles, giving them quick visibility into response rates, scores, trends and alerts.
  • Industry-leading analytics allow you to explore results at the speed of thought. Heat map, driver impact, KPI linkage, cross-program, and executive presentation reports deliver insights, predict problem areas and help you share them with your teams.
  • Glint's AI-for-HR™ technology uses predictive analytics and machine learning to generate real-time alerts for employee populations at risk of increased attrition, decreased performance or changes to other key performance indicators.
  • This revolutionary capability helps you spot anomalies hidden in the data before they impact engagement, giving leaders and managers time to put informed plans in place.
  • Glint's Narrative Intelligence™ boasts the industry's most advanced natural language processing (NLP) to synthesize open-ended feedback and deliver insight. Modern people science, machine learning, and interactive visualization help you quickly surface key themes and guide specific action.
  • As soon as a pulse survey is completed, Glint provides each manager with recommended action plans specific to the engagement dynamics of their team. Within each action plan, Glint suggests best practices and provides a knowledge base to help managers easily take action and track progress.


Employee Lifecycle

  • Key transitions in the employee journey can have outsized effects by setting your people on the path to high engagement and performance. The opposite is also true. Understanding the employee journey is critical to their — and your — success.
  • Glint delivers a holistic understanding of engagement throughout the employee experience. It makes it possible to combine your feedback programs onto a single, integrated platform, helping you identify and address critical points in the employee journey. Glint Employee Lifecycle is designed to give you a view into the employee journey and help you improve those times that matter most.
  • Glint provides full lifecycle coverage across the employee experience, capturing feedback from the day your people join to the day they leave. Customizable onboarding survey content covers topics like recruitment, training, role clarity, information resources, and manager support. Exit survey content includes reasons for leaving and disengagement triggers.
  • Glint integrates with your company's HRIS, such as Workday, Oracle, ADP, or SAP, allowing you to effortlessly gather and analyze feedback without the manual hassle. Feedback requests and real-time analysis are instantly delivered based on status changes or events such as onboarding, role change, exit, and post-exit.
  • Glint’s Cross-Program Intelligence connects feedback from every touchpoint in your employee's journey, giving you unprecedented insight into the impact of these experiences over time. Overlay your engagement feedback with onboarding, manager, team, ad hoc, and exit scores — and surface the impact these combined experiences have on retention and other business outcomes. Glint makes all this possible by giving HR teams and leaders a single integrated source for all employee experience data.


Manager Effectiveness 

  • Managers play a critical role in creating a high-performance organization. While all managers know the importance developing and engaging their people, many report the lack of the data, tools, and resources they need to focus and act on the right issues for their teams.
  • Glint helps develop stronger leaders and managers through more frequent team feedback, data-driven insights, and personalized action plans. Our program helps you empower managers with the visibilty, insight, and guidance they need to focus on the right issues for their teams.
  • Glint Manager Effectiveness is designed to make it easier for managers to focus and take action to improve.
  • Glint helps managers gather frequent, focused feedback from team members — facilitating a continuous process of listening, learning, and change. Customizable survey content covers key areas of manager performance, including priority setting, decision making, recognition, and career development.
  • AI-for-HR™ technology analyzes feedback to deliver specific insights around the strengths, weaknesses, and risks of each manager. Narrative Intelligence™ deepens understanding by turning comment data into actionable themes and suggestions.
  • Based on the specific results for a manager, Glint recommends Manager Focus Areas and provides targeted Manager Action Plans to improve their effectiveness, including learning resources and tracking tools that help them create more engaged teams.

Team Effectiveness

  • Modern organizations are increasingly made up of a network of teams. In this new reality, focusing solely on the manager-employee relationship fails to take a critical piece of the puzzle into account: how people come together and perform as teams.
  • Glint empowers teams of all types to do their best work together by measuring and improving team dynamics and performance. By shifting the focus from who is on the team, to how they work together, Glint helps team members increase shared trust and purpose, leverage each other’s strengths, and deliver better results.

    Glint Team Effectiveness is designed to help teams identify their strengths and address their weaknesses so they can perform at their best.
  • Team Effectiveness leverages Glint’s On-Demand and Always-On Feedback channels, enabling teams to share feedback whenever they want. Our customizable survey content covers the key facets of team dynamics and performance — including decision-making, trust, and conflict resolution — as well as comparisons to external benchmarks.
  • Glint Team Effectiveness is designed to encourage ongoing feedback and sustainable improvement. Our program employs a lightweight approach that's easy to administer, while delivering key insights into each team's strengths and weaknesses. Real-time visibility and an intuitive design ensure that results can be quickly interpreted by managers and team members alike.
  • Help teams develop a strategy for success using Glint Focus Areas, best practice content, and suggested tasks based on team-specific dynamics. Guided Team Action Plans reduce time to action and increase alignment, growth, and performance.

Technology Demo Notes


Call Notes 5.10.2019 

  • Only employee satisfaction

    • You can import customer satisfaction, though

    • Have studies on the correlation b/w Glassdoor results with scores in here

  • Utilize AI in the following capacities

    • Predictive analytics

    • Natural language processing

  • Mobile accessible

  • How many questions do you find you get the best results at?

    • Depends, but rule of thumb: Quarterly; 22 items

  • 60 languages

  • Sample Q’s

    • How happy are you working at XX? (best represents engagement)

    • I feel satisfied w the recognition/praise i receive.

    • I have the resources I need to do my job well

    • I feel empowered to make decisions regarding my work

    • What else is on your mind?

  • Ability to skip Q’s

  • Allows for optional comment per Q

  • Shows 1 question at a time to focus the user

  • Content on a variety of topics

  • Scale: 1-5

    • This can be customized

    • 7 point scale is more predictive

    • Mid point provides better data

  • ACT Framework

  • Manager Access

    • Can toggle between surveys

    • Pre-populated reports

    • Heirarchy’s can be built into role types / user groups

    • HRIS integrations utilized for alignment

      • Auto-trigger capability

    • New Hire surveys

    • Exit surveys

    • Collects and groups feedback and comments

      • Separates recommendations from surverys

      • Collects across languages and provides in line translation

    • Begin Action Plan

      • Resources: curated external resources (LinkedIn Learning and an LMS could link here)

      • Suggested actions

      • Can add custom actions

  • Admin

    • Can export info to spreadsheets

    • Confidentiality statement would need to be in place, but this can be put into a BI tool

    • Have an attrition risk feature

      • Gives recommendations on where to intervene

    • Analyzes the comments from the survey and builds graphics

Additional Files