Talla
- Janica Daryanani (Unlicensed)
This tool has solely been researched by the WilsonHCG Innovation team.
Summary
About Us
Talla's AI-powered knowledge base and intelligent agents bring business teams into the future of automation and insights. The Talla platform uses machine learning to surface relevant information in the right context and keeps constantly changing information up-to-date. Use Talla to onboard new employees, for policy and procedure management and more. Deliver and collect information through chat in the TallaChat application or through Slack or Microsoft Teams. After more than two years of building AI-powered products, Talla launched the BotChain, a blockchain platform for autonomous agent communication and security.
Integrations
View Live Tables:
Good decision making relies on access to the right information. Talla lets you pull custom information from Salesforce, Github, JIRA or ZenDesk right into knowledge articles in Talla so can quickly access everything you need to know about the status of a customer or conversation in one interface.
Turn Information Into Actions:
Information often includes instructions for next steps—whether that’s sending an email, ticket filing, or adding information to another system. With Talla, you can embed these workflows into a document so users can complete tasks without any system switching.
Sales Enablement
Give Sales Information They Can Trust
Say goodbye to stale and duplicate content. Whether it’s the latest demo deck, pricing sheet, or sales promotion, your reps will know they have accurate information. Talla automatically validates information to ensure it’s up-to-date.
Stop Losing Deals to Misinformation
Better train your sales reps. The most frustrating deal to lose is when the prospect chooses another provider because they thought you didn’t offer something you actually do. Talla can deliver trainings, updates, and information automatically to your team.
Customer Success
Give Customer Success Information They Can Rely On
Say goodbye to stale and duplicate content. Talla handles validating information to ensure it’s up-to-date and can invite others to contribute needed content to a page. Your team will know that they have accurate, complete information that they can trust.
Keep Your Team Knowledgeable on New Offerings
Retaining existing customers has a direct impact on your bottom line. Talla can train your team on the latest product offerings, services updates, and customer promotions so that they can build lasting relationships with your customer base.
Customer Support
Give Support Information They Can Rely On
Say goodbye to stale and duplicate content. Talla handles validating information to ensure it’s up-to-date and can invite others to contribute needed content to a page. Your team will know that they have accurate, complete information that they can trust.
Automate Training New Support Reps
Keeping your team knowledgeable on all of your offerings isn’t a one-and-done task. Scale your Support team by automating new hire onboarding and product trainings. Talla can deliver information to your team automatically to your team to always keep them in the know.