TalkPush

This tool has solely been researched by the WilsonHCG Innovation team.

Summary

Talkpush is making volume hiring fun and personal again. Talkpush is a recruitment platform that leverages the power of messaging and social media. The solution consists of Stanley, a recruitment chatbot compatible with Facebook and WeChat, which conducts interviews and an application management tool, which allows recruiters to evaluate and hire candidates faster than ever before.


1.CRM


Conversations over forms

Talkpush captures information from resumes or forms, but Talkpush goes beyond other recruitment systems. With the job application process handled like a conversation, your candidates can begin their journey with a simple “hello”. Conversations keep them engaged and improve your conversion rates.


Let the talent talk
Resumes are nice, but they only tell a small part of the story. If you want to know a candidate, you need to listen to them. By asking candidates to record audio and video responses during the application, recruiters can evaluate communications and language skills as well as the ability to think on their feet.


Multichannel
Don’t make it harder for good talent to find you. Open all communications channels: job boards, phone lines, social media... On Talkpush, you can chat with thousands of candidates via SMS, Facebook or voice and automate as much or as little of that conversation as you’d like.

Speed is everything
In recruitment, speed is everything. A candidate in high demand will most likely end up working for the employer who has responded first. Talkpush helps recruiters minimize the response time to candidates by 80%. Every time a candidate moves to a new stage of the process, new actions are triggered ensuring that the best candidates are fast tracked and that every candidate is kept informed.


Building and maintaining relationships at scale

With inboxes polluted with spam and poorly targeted offers, it’s no wonder that email marketing is on its last legs... Talkpush allows you to manage your talent pool via to personalized one-on-one conversations over SMS or messaging apps.


Artificial Intelligence
What if you could focus 100% of your time on the qualified candidates? That's the promise of the SmartFilter which lets you eliminate unsuitable candidates automatically right when they apply.


LinkedIn lead capture
If your team spends time searching applicants online, whether it be on LinkedIn, Facebook Groups, or job boards like Indeed or Monster, they will love the Talkpush Chrome Plugin, from which they can add candidates to campaign in a fraction of the time

Record everything
With Talkpush your recruiters can make & receive calls with all candidates at the click of a button, moving their conversation past Emails & SMS. With every call recorded and all activity tracked, Talkpush is a tool for you to improve your technique and drive productivity


Integrated with your ATS
If your team spends time searching applicants online, whether it be on LinkedIn, Facebook groups, or job boards like Indeed or Monster, they will love the Talkpush Chrome Plugin, from which they can add candidates to campaign in a fraction of the time



2.Chatbot


Expert at handing over to the right recruiter
Recruitment is a profoundly human art, which requires intuition, empathy and salesmanship. Our chatbots do not pretend to outperform human recruiters on any of these, but they assist for the part of the conversation which is standardized and repeatable. Using certain NLP triggers, our AI-powered chatbots recognize conversations which should deserve the attention of the recruiters.


Start a conversation anywhere, anytime
We make candidates’ lives easier by meeting them where they are. Our chatbots can engage and keep conversation going on the communication channels your candidates are already using, including career sites, job landing pages, SMS, Facebook Messenger, WhatsApp, WeChat, Line Messenger, and Slack.


Context-aware for seamless experiences
Context is the secret behind any great conversation. When it comes to the many conversation paths in a candidate’s journey, there are a lot of intermediary steps than apply and hire. Talkpush has mastered the art of maintaining the context in conversations as a way to optimize every step of the candidate journey, from click to hire, all the way until their first day on the job.


More than words
Don’t limit yourself to text conversations. Our chatbots usual rich communications to engage with audiences and can collect audio responses, pictures, videos, documents, and any other type of content that helps candidates get to the next stage in the recruitment process. Using voice transcription technology, our chatbots can continue a conversation with the audio input, while capturing rich data about the candidate’s communication skills.


Additional Resources


              


Technology Demo Notes


7.22.2019 Demo Notes
Description:Agenda:
- Introductions
- Where WilsonHGC is...
- What Talkpush is...
- Possibilities
- Next steps
Scheduling
Open API - Ability to integrate with ATS
Texting, WhatsApp, WeChat, Facebook Messenger
Key clients: Higher volume, 
Creating an easier API
Avature integration is in process
Servers in US
GDPR compliant
Starting in Aug 19, can set up drip campaigns
Conversational design
Build bot custom for a client - Name of the bot, slightly different persona
FAQ's around recruitment process
Persona Bots - Created per instance
Integration w a Talent Community - Way to schedule and re-engage candidates; If ATS supports
Differentiator
Customer funded - Keeps them closer to the customer
More international
 
7.30.2019 Demo Notes
  • Ability to search for candidates in the tool & send multiple messages at one time.
  • Facebook Messenger, Email, SMS, WhatsApp
  • Can add pre-screening questions
  • Choose how that response is captured: Audio, Text, Video, Multiple Choice
  • Features
    • Pre-screening
    • Automated scheduling
    • Campaigns
  • Typical Process
    • Resume received
    • Resume parsed in TalkPush
    • 1st SMS goes out asking for pre-screening q's
    • Send a link to schedule an IV w RC
    • RC would just come in to interviews on the calendar
  • Alternate Process
    • Focus on a specific social media where you have invested and have inbound traffic
    • Want to be able to direct that traffic
    • Standard bot or custom (work w conversational designer to custom build)
  • Other examples include: Employee Referral, Campus Hiring, etc.
  • Re-engage a talent pool
    • Creating additional layers of control on the messages we want to send (ie 1 mo, 1 wk)
  • Pilot Notes
    • Typical process
    • Cost dependent on complexity
      • Ex. High volume, 1 role, 1 location, 1 channel, 1 language
      • Vs. Multiple roles, in multiple locations, in multiple channels, multiple languages
      • Tim to share over a list of items necessary to scope out a pilot.
        • Location
        • Role
        • Pilot length: 6+ mo 
        • Qualifying pre-screening question count?
        • Projected hiring volumes?
        • # of recruiters?
        • ATS / HRIS integration?
        • SSR Job description
        • Channels?
    • Implementation
      • Depends on integrations. In the simplest form, a couple of weeks
    • Pilot length - Minimum of 6 mo. ; Aim for longer