Front App

Owned by Tom Sosnoski
Mar 20, 2020
2 min read

This tool has solely been researched by the WilsonHCG Innovation team.

Summary

Front puts you in control of your inbox. Organize communication, get context for decisions, and take action faster with your team.

Collaborate on emails, texts, and other messages behind the scenes. Quickly discuss next steps with your teammates, make decisions with clarity, and respond faster every time.

Don’t waste valuable time managing your inbox. Handle messages automatically, save common responses, and edit emails with your team to spend more time on high-value work.

Report on email activity and response time to get the insights you need to improve. Measure SLAs to stay on top of every critical message and solve issues proactively. With customizable reports, you can pinpoint performance trends and keep a pulse on your customer experience.

 

Demo Notes

3.20.2020

  • ‘The shared inbox solution’

  • Email applications have not evolved much to

    • Manage the volume of emails received

    • Messy workflows

    • Not accountable

    • Inefficient

  • Solves for disparate tools

  • Front is an inbox similar to Gmail or Outlook

  • You can manage other communication channels

    • Ex. Phone #

    • Social Media Channels

  • You can share information / comment / tag other team members in the tool, vs pinging on RC or forwarding an email.

  • Ability to assign emails out as a task

    • It’ll move to that team members queue.

  • Can you add in multiple email inboxes?

    • Yes, could have hundreds

    • Could be both Gmail and Outlook 365

    • Primary use case was managing Distribution Lists and Google Groups. Allows you to send 1 email and assign it out.

  • What does integrations process look like?

    • Add your credentials

  • Can these feed into the ATS?

    • Open API, but have not done this as of yet

  • Do you have a list of tools that integrate in?

    • To follow up