Bond Brand Loyalty

Owned by Jakub Mormul (Unlicensed)
Jan 26, 2018
2 min read

This tool has solely been researched by the WilsonHCG Innovation team.

Summary

Bond is a customer engagement agency for the world’s most influential and valuable brands. Recognized by Forrester, Gartner and Loyalty 360 as a market leader, we proudly nerd-out on human experience design.

400 people strong, we bring together the thought leadership of a professional services company with the hands-on project and program management capability of an integrated marketing services agency. We put our passion into action to make the world more rewarding for customers, richer and more resilient for brands and extremely profitable for our clients. We build measurable, authentic and long-lasting relationships through our combination of core services.


We provide services such as:

Loyalty Solutions - Our loyalty solutions build better bonds. Whether it's a formal Loyalty program or #informaloyalty, we apply human and digital loyalty mechanics to deliver impressive results for brands. Our design, implementation and management of loyalty make this type of marketing a profit center instead of a cost center.


Customer Experience - Loyalty is a product of your people and the experiences they create for your customers. We help ensure your brand’s human interface—not just your digital one—is always increasing the value of your customer relationship, and driving business results.


Marketing Research - Attitudes can be the make or break of a loyal relationship, and choice is at the centre of that distinction. Determining which aspects of a brand’s customer experience—from product and service, pricing, and promotion to availability—are driving choice for customers, and informing what non-customers desire or require is a specialty of ours.


Decision Sciences - We employ Decision Science, a discipline that leverages data, behavioural science and machine learning to address the challenges of customer loyalty in an evolving marketplace.


Meetings & Events - Don’t miss an opportunity to engage and inspire your audiences with customized immersive experiences. We’ll curate and design your next meeting or special event so you can capture the hearts and minds of your audience. We’re also passionate about helping brands differentiate themselves, gain alignment on their strategies and engage their people and customers. Dare to be different with us.


Incentive Travel - We design incentive travel experiences that leave them speechless. Our trips surprise and delight with amazing locations, unique experiences and awe-inspiring moments. We recognize your people with exciting new experiences to bring them closer to you. Reward your people with moments that can’t be missed.


Experiential Marketing - Your brand deserves phenomenal fan moments and sugar-free results. We design and execute sports and entertainment experiences for your fans, and provide you with measured results that aren’t sugar-coated. That’s the power of experience—measured. Let us bring your brand’s personality to life.