Paradox/Olivia

Owned by Jakub Mormul (Unlicensed)
Last updated: Nov 23, 2020 by Mateusz Zajac (Unlicensed)
4 min read

Paradox logo

This tool has solely been researched by the WilsonHCG Innovation team

Summary

We're inspired by a world where people spend time with people, not software.
No one gets into recruiting to screen resumes or schedule interviews. We’re building Assistive Intelligence that automates the BS (we call it the boring stuff) so recruiting teams can get back to the people work that really matters.

Candidate Care

  • It's time to kick FAQs to the curb.
    The best candidates won't dig around your career site for answers to basic questions or wait days for your recruiters to respond.
  • Olivia can deliver a real-time, white glove candidate experience by providing immediate answers to thousands of questions, wherever your candidates are.
  • Tell dynamic brand stories — without leaving the conversation.
    Whether it's a link to a story about your company's ambitious mission, user-generated videos from your employees, or that splashy employer brand video you're so proud of, Olivia can share all of that content in conversations.
  • If she hears "culture," she'll drop in your employer brand video. If a candidate asks about a day in the life at your company, she can share employee stories. The possibilities are endless.
  • Your assistant. Your persona.
    While we call our assistant Olivia (there’s a great story behind the name), you can personalize your AI assistant to match your brand, candidate persona, and unique voice.

Capture

  • Screen and pipeline without lifting a finger.
    Remember when it took 45 minutes to apply to jobs? And days for you to review every new candidate? Not anymore. Olivia can quickly capture candidate info, screen candidates instantly, and make text-to-apply as easy as having a quick conversation.
  • Mobile first for a mobile world.
    SMS. Facebook Messenger. Whatsapp. WeChat. We all have our favorite messaging app, but Olivia works wherever your candidates are — making it easy to join your talent network or apply to your jobs via text, so you never miss your next great hire.
  • Welcome to the fastest way to fast-track.
    Recruiters waste hours every week filtering out unqualified candidates. Get those hours back by letting Olivia screen candidates in real-time with quick, customizable questions. When Olivia meets someone who meets every requirement, she can instantly schedule them for a pre-screen or virtual interview, too.
  • Put a face to the name with a quick recorded video.
    Want to learn a little bit more about the candidates interested in working for you? Invite people to record a quick video to share more about themselves, why they want to work for you, and what they bring to the table.

Schedule

  • Put interview scheduling on autopilot.
    Recruiting teams spend hours every day syncing calendars, sending reminders, and rescheduling interviews when someone no-shows or needs to cancel. Olivia can automate all of it — creating delightful experiences and saving everyone time.
  • Olivia works with the calendar tools you already use.
    Whether you use Office365, Outlook, or Google Calendar, our integrations make scheduling seamless and invisible. Olivia can also integrate with your ATS to make scheduling as easy as a status change.
  • Once Olivia schedules an interview, she'll send automated reminders to candidates and hiring managers to eliminate ghosting, improve show rates, and ensure everyone is prepared.
  • Rescheduling's a breeze — just ask Olivia.
    What's worse than manually scheduling an interview once? Scheduling it twice.
  • With Olivia, you'll never have to worry about cancellations or rescheduling again. Candidates or hiring managers just ask for her help and she finds a new time in seconds.
  • From phone screens to multi-person interviews, Olivia can schedule it all.
    And she can do it without your team doing anything. From 1:1 phone screens to complex multi-person, multi-location interviews, Olivia can handle any interview scheduling challenge you throw at her — and she'll get it all scheduled in seconds, so you can focus on more important stuff.



Technology Demo Notes


4.13.2018 Call Notes

  • In business since 2002

  • Artificial intelligence

  • Currently work with Disney, Sprint, Delta, P&G, Deloitte, CVS Health, etc.

  • Recruiting assistant

  • 4 products can be bundled or un-bundled

    • Capture:

      • AI Texting & Bot on website as a chat widget

      • Engage candidates at point of sale/interest

      • Initial screen (location, experience, etc)

      • Include links to application

      • Only in english (planned for translation later this year)

    • Candidate Care

      • Ability to answer questions about the organization

      • Interprets thousands of questions to provide responses

      • Native translation - based on IP address when done on web...when done on texting it is based on country code

    • Schedule

      • Automating interview scheduling

      • Outlook or Gmail integrations

      • Apps available on Apple & Android

      • Reminders prior to interviews automatically

      • If a candidate asks for a cancel or reschedule, Olivia will adjust.

      • Integrations with video interviews pending (HireVue)

    • ERP

      • Referral collection tool

      • “I want to refer a friend”

      • Provide contact information

      • Olivia auto reaches out to the referral automatically

      • This info is tracked

    • Experience

      • Coming later in 2018

      • Sits on top of a career site

      • Javascript

      • Ability for a candidate to be recommended jobs

      • Incorporates IP address to offer openings relative to their location

      • 77% of every candidate engaging with Olivia, tells Olivia thank you.

  • Response rates?

  • Open API

  • Ben to send list of integrations

  • GDPR Compliant - 1st week of May

  • Test Site: https://www.wayneentjobs.com/

  • Implementation/Training: Relatively Turn-key

Strenghts

  • Natural language chatbox based AI.
  • Designed to answer inbound questions regarding organisation and role while performing data capture / knockout questions if the candidate enquires about a job.
  • Responds to / replies with fairly sophisticated natural language.
  • Can be customised to the client's industry / business and use the requisite lexicon.
  • Range of response / error handling is fairly sophisticated.
  • Can be used to schedule interviews - more detailed demo and understanding required.
  • Can integrate with other applicant lifecycle technology ( assessments, hireview ) via API and builds this into its workflow process.
  • Latest version utilises geofencing and can display geo based roles / candidate information based on ip location lookup.
  • Company has a good reputation in the AI / cognitive / ML sector.

Opportunities

  • Claims to be 1.5 years ahead of the competition - no evidence of this displayed
  • Only available in US English.
  • Takes (on average) 45 days to “train” before deployment.