BrightHire AI

Owned by Tom Sosnoski
Last updated: Jun 30, 2020 by Mateusz Zajac (Unlicensed)
3 min read

 

This tool has solely been researched by the WilsonHCG Innovation team.

 

Summary

BrightHireAI is a technology solution currently in the private Beta stage. It’s an automated program that assists Recruiters with holding consistent and well-documented conversations with candidates, annotating them (so the Recruiter doesn't have to focus on taking notes) and providing analytics from their responses such as length of speech, interactivity, talk ratios, etc.

The idea is that if Recruiters worry less about noting answers and impressions of candidates, then they can dedicate their focus to improving the quality and experience of those conversations.

 

Demo Notes

3.19.2020

Mission:

  • Conversation quality

  • Driving consistency into those conversations

Do you advise candidates that conversations are recording?

  • Yes, automatic prerecorded message at the start of the conversation

Do you find that informing them about recording the conversation impacts what’s shared in that conversation or how willing a candidate is to participate in those conversations?

  • No reported sense of a different quality

What language do you support?

  • English only, but support global clients

To date, have only conducted 1,500 – 2K calls run through the platform (in the Beta stages)

 

Product Demo:

RC makes a call to a candidate over the computer

Annotated and transcribed in real-time

Screening Guide

  • Initial set-up of templates

  • Can create guides per role, as well

Icons appear sharing topics of discussion, when hovering over the question to ask appears

Take quick notes along the conversation, but as all is transcribed, allows more time to listen to the conversation

  • When playing back, is it broken up into different pieces?

    • All together but can jump into different parts of playback

Candidate Scoring

  • Recruiter selects this score after the call is complete

Do you manage intake discussions, as well?

  • Clients are re-purposing the system in this way.

  • How would you then separate out that information in reporting from?

    • They are looking to add in a field that would be call type, but very few calls are made here so not yet in development

What phone number does it come from? Area code?

  • Recruiter aligns your own phone number, this could come from your desk line.

Where does this data go? What feeds into an ATS?

  • Anything, Transcript, Notes

  • Not yet with Avature, but open to this

What are your recruiters typically sharing out with Hiring Managers?

  • Copy notes into an email, and call out certain areas of the conversation

  • Today: Copy/Paste

  • FS: Email integrations, multiple exports

What analytics does this provide?

  • Activity

  • Talk Ratio

  • Longest Monologue

  • Interactivity

  • Based on the analytics shown, do you plan to share additional insights?

    • Developing

      • Global benchmarking

      • Formula varies a lot by role, experience, etc.

      • Have you integrated with a data visualization tool?

        • Excel exports are possible, but noting has been built yet

Where do you see the product going into the next year or so?

  • Integrations (ie. Email, ATS)

  • Communication Experience (ex. folding in Zoom, Text, email, InMail)

  • Automated coaching (how do you bub ble up things to pay attention to?)

  • Additional metrics: Tone, Sentiment, Emotion

Outstanding Questions

  • GDPR compliant?

  • Any legal implications of recording all screens?

  • Pilot? They will share high level pilot scenarios

Demo Videos

Screenshots

 

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