HireIQ

Owned by Brittanie Keyser
Last updated: Dec 17, 2018
2 min read


This tool has solely been researched by the WilsonHCG Innovation team

Summary

Our Company

HireIQ is the leading developer of talent acquisition technology for the customer contact market. Contact centers worldwide use HireIQ’s virtual interviewing solution to improve their outcomes: reducing attrition, increasing attendance and exceeding Key Performance Indicator (KPI) thresholds.

Our innovative and patent-pending assessment technology steers decision-makers to those candidates who are most likely to succeed.


What Really Matters When Making Contact Center Hiring Decisions?

IT’S ALL ABOUT THAT VOICE

Audiolytics™ automatically assesses candidates’ vocal characteristics to help you pick out the right talent for the right job


BEAT COMPETITORS TO THE BEST HIRES

Virtual audio interviews takes the pressure off your HR and operations teams by reducing the time to find and select top contact center talent


RESULTS 2 MILLION INTERVIEWS… AND COUNTING

Contact centers worldwide use HireIQ’s virtual interviewing solution to improve their outcomes: reducing attrition, increasing attendance, and exceeding Key Performance Indicator (KPI) thresholds


HireIQ – The Leader in Virtual Interviewing & Predictive Analytics

Combining time-tested techniques with our unique virtual interviewing and predictive analytics technology makes it fast and easy to improve the quality of your contact center reps.

They will stay longer and perform better for your organization.


Our Numbers Speak for Themselves

Leading Fortune 500 and contact center outsourcing companies use HireIQ’s virtual interviewing and predictive analytics to dramatically improve their quality of hires.

60 % - Improvement in 90-Day Agent Retention

84 % - Reduction in Time-to-Fill Open Positions

56 % - Increase in First Call Resolution

63 % - Savings in Recruiting, Hiring & Training Costs