Dovetail
- Jakub Mormul (Deactivated)
This tool has solely been researched by the WilsonHCG Innovation team.
Summary
Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support.
Our HR Help Desk solution and products for Clarify users are flexible, easy to implement and maintain, and can be customized to meet your organization’s specific needs. We understand how customer service and employee support processes work, and we incorporate this knowledge and experience into our own software, processes, and structure when supporting our customers.
Dovetail is a privately held company, based in Austin, Texas.
Product Development
Dovetail’s product development process avoids the use of proprietary tools or database structures, is based on proven development standards, and uses automated test suites to ensure the stability and performance of its applications. The net result to Dovetail customers is software that is easy to configure, implement, upgrade, and integrate with other applications.
Following Agile Development practices, Dovetail ships new product releases early and often, enabling customers to enjoy the benefits of new features. Dovetail’s product teams are highly responsive to customer feature requests and feedback, capturing the voice of the customer.
What We Do
Our success through the years has been built on three fundamental objectives:
- Provide solutions that are affordable, user-friendly and help our customers do their jobs better
- Continually improve our products based on evolving technology trends and customer needs
- Put the needs and success of our customers as our highest priority
Dovetail Employee Engagement Suite
Dovetail Employee Engagement Suite is a SaaS HR Help Desk solution that manages, tracks, and reports on employee interactions with HR. Here’s what it can do:
Manage and document employee interactions with HR providing a complete audit trail of employee communication, accessible from any location.
Reuse existing knowledge and increase the efficiency of your HR department by never having to solve the same problem twice.
Grant employees access to HR through a self-service portal to reduce inquiries.
Track and report on key metrics enabling you to measure and continuously improve HR service delivery performance.
Related articles