Sense

Owned by Jakub Mormul (Deactivated)
Feb 08, 2018
3 min read


This tool has solely been researched by the WilsonHCG Innovation team.

Summary


We Are Sense

We set out in 2015 to make the relationship between agencies, consultants and their clients more personalized. Our team has experience building web and mobile apps that millions of people love, and we're obsessed with making contract work work better. If you're interested in learning more or working together, get in touch at info@sensehq.co.

Sense Talent Labs is in San Francisco, CA


Automated Workflows

Create automated workflows to keep in touch with your team. It's as easy as drawing them on the whiteboard.

Lots of Ways to Stay in Touch

Send beautiful emails, surveys and texts to reach your team and get feedback at exactly the right time.

NPS Surveys

  • Multiple Survey Types
  • Rich Text Messages

Powerful Analytics

Sense gives you insights into what your consultants and clients are saying, and you can drill into it by client, location, account manager and more. Pre-built views make it easy for anyone at your company to stay on top of what’s happening and know what needs extra follow-up.


Integrate with your ATS and manage all your active, alumni, and database consultants.


Additional Highlights

  • POWERFUL SURVEYS, INCLUDING NPS - Run as many NPS surveys as you need for consultants, hiring managers, and internal employees. Run surveys such as check-ins, polls, RSVPs, and more. Sense keeps track of it all for you and lets you dive into who is saying what.
  • ATS DATA INTEGRATION - Integrate to where you already track your database of employees. We work with many popular ATS and other systems.
  • DEEP ANALYTICS - Track open rates, clicks, responses and much more. Drill into your data by client, location, recruiter and other dimensions.
  • AUTOMATE WORKFLOWS - Set it and forget it. Set your employee journey up with powerful scheduling triggers and your messages will send automatically, at exactly the right time.
  • SMS DELIVERY - In addition to best in class emails, unlock high response rates with SMS delivery to your mobile workforce.
  • BRANDABLE AND PERSONALIZED - Your communications from Sense are fully branded as your own. You can also dynamically insert information like recipient name, company, birthday and more to make your communication feel extra personalized.


Technology Demo Notes
 

2.5.2018 Call Notes 
  • Referred directly to John Wilson 
  • Geared towards staffing industry
  • 2 years old - 100 customers 

  • Engagement platform for the staffing industry

  • Candidate experience automation

  • Integrations with ATS’

  • Work with Randstad and Kelly Services

  • 28 employees in company (including 4 investors)

  • Automated and data-driven solution

    • Consultant experience

    • Hiring manager experience

    • Candidate engagement

  • Breakdown of attrition

    • ATTRITION leavers prior to start

    • Midway through a project

    • Deployment rate - % stay after completing a project

  • Centralized technology

    • Hiring Managers

    • Candidates

    • Employees

    • Vendors

  • Workflows are customized for the business

  • Content and time are also customized

  • Process

    • Message content

      • White labelled message is sent to the candidate with a message/video of corporate culture or message from the CEO

      • Follow up with client information

      • Information about benefits package

      • Sharing of HM LI profile

    • Increase longevity in pipeline to keep candidates engaged

    • Can gather feedback via surveys

    • Message content

      • Congratulations and welcome aboard

      • First Day instructions

    • Message content

      • How was your first day?

    • Do you like your project?

    • Does your project require additional resources?

    • Submit candidate

    • Once an offer is sent

    • Candidate starts

    • After candidate start

  • Analytics available in real-time

  • Sends mobile messages to maintain candidate engagement from offer to onboarding 

  • Can use it for a net promotor score as well

    • Can allegedly help improve NPS by driving the responder to Glassdoor to give a recommendation 
    • "Gently nudging people to say positive things about you" 


Opportunities

  • Honesty in candidates/new hires in feedback
  • Overbearing feel to new hires if they get a call right after providing feedback
  • About their ability to support our organization - they do not listen without talking in circles 
  • GDPR compliance - sidestepped question; didn't answer directly